Legal
Privacy Policy
Zan Institute (“Zan”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, store, share, and protect personal information when you visit our website, contact us, enroll in campus courses, or use the Zan Institute mobile application.
This page is intended to meet common transparency requirements used by platforms such as Meta (Facebook / Instagram) Business Verification, App Store / Google Play listings, and general data-protection good practice.
1. Who we are
- Business name: Zan Institute
- Address: Joot Side Langa, adjacent to Nazdar Hayran Cafeteria, Erbil 44001, Kurdistan Region, Iraq
- Email: [email protected]
- Phones: 0750 630 3334, 0750 530 3334
- WhatsApp: 0750 630 3334 (Direct Chat)
- Official Social Media: Facebook · Instagram · TikTok
- Website: zaninstitute.education (or your live domain)
- Mobile app: Zan Institute (App Store / Google Play)
2. Information we collect
Depending on how you interact with us, we may collect:
2.1 Information you provide
- Name, email address, phone number, and message content from our website contact / inquiry form
- Account or profile details you create inside the Zan Institute app
- Course-related information (for example Grade 12 program interest, summer/winter course inquiries)
- Communications you send by email, phone, WhatsApp, or social messaging
- Payment or subscription details for paid app course access (processed by the relevant app store or payment provider; we do not store full card numbers on our website)
2.2 Information collected automatically
- Device and browser type, operating system, language, and approximate location (city/region level)
- IP address, pages visited, referral source, and basic usage analytics
- App usage data such as feature interactions, lesson progress, and crash / performance logs
- Cookies or similar technologies on the website (see Cookies below)
2.3 Information from platforms and partners
- If you interact with our pages or ads on Meta platforms (Facebook / Instagram), Meta may provide aggregated or limited campaign insights according to Meta’s policies
- App Store / Google Play may provide purchase and install reports
- Maps providers may process location requests when you open directions to campus
3. How we use information
We use personal information to:
- Respond to inquiries and provide customer support
- Operate campus courses and the mobile learning application
- Create and manage student / parent accounts and learning progress
- Send important service notices (for example schedule, access, or policy updates)
- Improve website, app performance, teaching content, and user experience
- Prevent fraud, abuse, and security incidents
- Comply with legal obligations and protect our rights
- Measure and improve marketing, including advertising on Meta and other platforms where used
We do not sell your personal information.
4. Legal bases / reasons for processing
Where applicable, we process information because:
- You requested information or services from us
- Processing is needed to provide the app or campus services you asked for
- We have a legitimate interest in operating, securing, and improving our services
- You gave consent (for example optional marketing communications or certain cookies)
- We must meet legal or regulatory requirements
5. Sharing of information
We may share information only with:
- Service providers who help us host the website, run the app, send email, store data, process payments, or analyze performance — under contracts requiring appropriate protection
- Technology partners such as Apple, Google, Meta, and map providers, when you use their platforms or our ads/pages there
- Professional advisors (legal, accounting) when needed
- Authorities when required by law or to protect safety and rights
Staff at Zan Institute access personal data only as needed for their job (reception, academic support, technical support).
6. Cookies and similar technologies
Our website may use essential cookies (for example theme preference) and optional analytics or advertising cookies if enabled. You can control cookies through your browser settings. Disabling some cookies may affect site features.
7. Mobile application
The Zan Institute app may collect account details, learning activity, device identifiers, and support communications so we can deliver free and paid learning features (videos, exams, PDFs, notes, chat with teachers, and related tools). App store privacy labels and in-app disclosures provide additional detail for each platform.
8. Children’s privacy / students under 18
Zan Institute serves Grade 12 education. Some students may be under 18. We expect parents or guardians to supervise account creation and contact submissions for minors where appropriate. We do not knowingly use children’s data for interest-based advertising. If you believe a minor provided data without proper consent, contact us and we will review and delete where required.
9. Data retention
We keep personal information only as long as needed for the purposes above — for example while an inquiry is open, while an account is active, or as required for legal, accounting, or security records. When no longer needed, we delete or anonymize data where practical.
10. Security
We use reasonable technical and organizational measures to protect personal information. No method of transmission or storage is 100% secure; please use strong passwords for app accounts and avoid sharing login details.
11. International transfers
Our services are based in the Kurdistan Region of Iraq. Some providers (hosting, email, analytics, app stores, Meta) may process data in other countries. Where that happens, we take steps consistent with available safeguards from those providers.
12. Your rights and choices
Subject to applicable law, you may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Delete information we no longer need
- Withdraw consent where processing is based on consent
- Object to certain marketing communications
To exercise these rights, email [email protected] with the subject “Privacy Request”. We may need to verify your identity before responding.
13. Meta / Facebook / Instagram
If you visit our official Facebook Page or Instagram Page, interact with our ads, or message us on Meta products, Meta’s own privacy policy also applies. When we run ads or use Meta Business tools, we follow Meta’s terms and may receive limited insights about campaign performance. This Privacy Policy is published on our official website to support business transparency and Meta Business Verification.
14. Third-party links
Our website and app may link to third-party sites (maps, app stores, payment pages). Their privacy practices are their own; please review their policies.
15. Changes to this policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top will change when we do. Continued use of our website or app after updates means you accept the revised policy, where permitted by law.
16. Contact
For privacy questions or requests:
Zan Institute
Joot Side Langa, Erbil 44001, Kurdistan Region, Iraq
Email:
[email protected]
Phone: 0750 630 3334 · 0750 530 3334
WhatsApp:
0750 630 3334
Related: Terms of Use